• 125 e. clark ave.
    prichard, al 36610
  • office line: 251 - 457 - 3396
  • mon - fri / 8am - 5pm

Water and Sewer Questions

Show All Answers

My water is rusty or red. What should I do?

Occasionally sediment is stirred up in the water mains as a result of a heavy demand (firefighting, for example) or as a result of normal main flushing by the Water and Sewer Customer Service. The water coming out of our tap has been treated and disinfected as usual, but it picked up iron (rust) along the way to your home or business. It is best not to do laundry until the water clears since clothes can be stained by the iron in the water. If your water does not clear up shortly, contact the Water and Sewer Customer Service at 251-457-3396 to let us know about the problem.

I have no water. Whom should I contact?

If you have no water in your residence or business and you’ve already checked to make sure that any plumbing shut-off valves are opened, contact the Water and Sewer Customer Service. During normal business hours, Monday through Friday, 8:00 a.m. to 5:00 p.m., call 251-457-3396. After hours, call 251-457-3396.

There is water flowing from the ground or a damaged fire hydrant. Whom do I contact?

Report potential water leaks or damaged fir hydrants to the Water and Sewer Customer Service. During normal business hours, Monday through Friday, 8:00 a.m. to 5:00 p.m., call 251-457-3396. After hours, call 251-457-3396.

There was a backup in my sewer line. Who pays to unclog the line?

The answer to this question depends on where the problem is located. If your sewer lateral backs up, we typically¬† recommend that you contact one of the local drain cleaning companies or your plumber. They can quickly determine where the blockage is. If the problem is between your house and the clean-out on your property line (most often the case), the cost of unclogging the sewer lateral is the property owner’s responsibility. If the problem lies between the clean-out and the sewer main in the street, the Water and Sewer Customer Service will be contacted to make the necessary repairs at no cost to the property owner.

What does a typical sewer service look like?

This figure shows a typical residential sewer service in the City of Prichard.

  • Sewer Main- The sewer main is located in the street and typically PVC or clay tile.
  • Sewer Lateral- The smallest sewer lateral meeting code is a 4in diameter PVC pipe.
  • Curb Clean-Out- the sewer clean-out is typically located in the street right-of-way. It allows city crews to clean the street side of the lateral in the event of a blockage. It is the property owner’s responsibility to make sure that the clean-out is always visible and accessible. Some older homes may not have a clean-out.
  • Clean-Out-Typically located near the foundation wall. This clean-out allows access to the sewer lateral from the house to the curb clean-out.
  • Connection to Building Drain.
  • Property Line.
  • Responsibility of Property owner- The property owner is responsible for maintaining the Curb Clan-out and all piping from the curb clean-out to the house.
  • Responsibility of the City- Once the sewer service is brought up to code (Minimum 4in diameter PVC pipe with a clean-out at the curb), the city is responsible for all maintenance and repairs from the main in the street to the curb clean-out.

What does a typical water service look like?

This figure shows the components of a typical residential water service in the City of Prichard.

  • Water Main-Typically cast iron or ductile iron pipe in the street.
  • Corporation Stop- A valve installed while tapping int the main.
  • Copper pipe- The smallest water service meeting city code is a 3/4in Type K copper pipe.
  • Curb Valve box- This cast iron/plastic box allows access to the curb stop. It is the property owner’s responsibility to make sure that the curb box is always visible and accessible.
  • Curb Stop- A valve typically installed in the street right-of-way.
  • Isolation Valves- Valves are required by code on both sides of the water meter.
  • Water Meter- The water meter is sized to match your water service and installed by our Meter Department.
  • Property Line.
  • Responsibility of Property owner- The property owner is responsible for maintaining the curb valve box (See #4) and all piping from the curb stop into the house.
  • Responsibility of the City- Once the water service is brought up to code (Minimum¬†3/4in Type K copper), the city is responsible for all maintenance and repairs from the main in the street to the curb stop.